Frequently Asked Questions

1. How long does delivery take?

Delivery inside Dhaka usually takes 2-3 business days, and outside Dhaka, it takes about 3-5 business days.

2. Can I track my order?

Yes! Once your order is shipped, we’ll send you a tracking number so you can follow your package’s journey.

3. Do you deliver all over Bangladesh?

Yes, we deliver nationwide. If you have any doubts about your location, just contact us before ordering.

4. What payment methods do you accept?

We accept bKash, Rocket, Nagad, bank transfer, and cash on delivery (inside Dhaka).

5. Can I change or cancel my order?

You can cancel or change your order within 12 hours of placing it. Please contact our support team as soon as possible.

6. What if my order is damaged or wrong?

If you receive a damaged or incorrect item, contact us immediately. We’ll arrange for a replacement or refund.

7. Do you offer returns or exchanges?

We accept returns or exchanges within 7 days of delivery, provided the product is unused and in original condition.

8. How do I care for my Lyvaa bags?

We recommend wiping with a soft cloth and avoiding harsh chemicals to keep your bags looking new.

9. Do you offer gift wrapping?

Yes, we do! Just add a note in the Special Notes section on the order page during checkout and we’ll make it special.